SUPPORT

We are here to help.

Contact

For all support questions, account issues, bug reports, and feedback, email us at officialbyteai@gmail.com. We aim to reply within two business days.

Frequently asked questions

How do I create an account?

You can sign up using Sign in with Apple or Sign in with Google — either on the web at byteaiofficial.com or in the iOS app. After signing in, you complete a short onboarding flow (display name, role, interests) and you are in.

How do I delete my account?

Email officialbyteai@gmail.com from the email address tied to your account with the subject “Delete Account.” We delete your personal information immediately. Posts you have shared may remain visible in copies already distributed in good faith, with your username anonymized.

How do I report a post, comment, or user?

Tap the overflow menu (the “…” icon) on any post, comment, profile, or message and choose “Report.” Tell us why — spam, harassment, hate speech, sexual content, off-topic, misinformation, or other. Our moderation team reviews reports and removes content that violates our Terms of Service.

How do I block another user?

Open the user’s profile, tap the overflow menu, and choose “Block.” Blocked users will not see your posts or messages and you will not see theirs. You can unblock anyone later from Settings → Privacy → Blocked Users.

My byte was rejected by moderation. Why?

Every post is screened by an automated layer (spam, profanity, PII) and an AI safety layer (harassment, hate, off-topic, prompt injection). If your post was flagged, the rejection screen shows the specific reason and gives you a chance to revise. If you believe the rejection was incorrect, email us with the post text and we will review.

I forgot my password.

ByteAI uses Sign in with Apple and Sign in with Google — we do not store passwords. To recover access, reset the credentials for your Apple ID or Google account through Apple or Google directly, then sign back in.

The iOS app crashed or behaves oddly.

Try force-quitting the app and reopening. If the issue persists, email us with: device model (e.g. iPhone 15 Pro), iOS version (Settings → General → About), the app version (Settings → About inside ByteAI), and a description of what you were doing when it happened. Screenshots or screen recordings help.

How do I disable Face ID lock?

In the iOS app, go to Settings → Privacy → Biometric Lock and toggle it off. Face ID data never leaves your device — it is processed by Apple’s Secure Enclave; we only receive a success/failure signal.

Where can I read your privacy policy and terms?

Privacy Policy: byteaiofficial.com/privacy
Terms of Service: byteaiofficial.com/terms
Cookie Policy: byteaiofficial.com/cookies

Service status

If ByteAI seems to be down, email us and we will confirm. We currently do not publish a public status page. Most outages last under five minutes.

ByteAI — Support